Frequently Asked Questions

Find answers to the most commonly asked questions about BedtimeMe.

General Questions

What is BedtimeMe?

BedtimeMe is a service that creates personalized bedtime stories for children. Our AI-powered platform generates unique stories featuring your child as the main character, making bedtime reading more engaging and special.

How does BedtimeMe work?

Simply enter your child's name, gender, choose a story setting and companion character, and our AI will create a personalized story. For premium stories, we also generate beautiful illustrations that match the story. You can then read, save, or print the story for your child.

Is BedtimeMe suitable for all ages?

Yes! Our stories are designed for children of all ages. The content is appropriate for children from toddlers to pre-teens, with themes and complexity that can be adjusted according to your child's preferences.

Can I try BedtimeMe before purchasing?

Absolutely! You can create a free basic story on our homepage to experience the magic of personalized storytelling. This gives you a taste of what BedtimeMe offers before you decide to purchase credits or subscription.

Story-Related Questions

How long are the stories?

We offer three different story lengths: Short (1-minute read, approximately 300 words), Medium (3-minute read, approximately 600 words), and Long (5-minute read, approximately 1000 words). You can choose the length that best fits your bedtime routine.

What's the difference between basic and premium stories?

Basic stories include text only, while premium stories come with beautiful AI-generated illustrations that match your child and the story setting. Premium stories also offer more customization options such as story mood, moral lessons, and recurring characters.

Can I save or print the stories?

Yes! All stories can be saved to your account, downloaded as text files, or printed directly from the website. Premium subscribers can also download their stories as PDF files with illustrations included.

How many illustrations are included in premium stories?

The number of illustrations depends on the story length: Short stories include 1 illustration, Medium stories include 2 illustrations, and Long stories include 3-4 illustrations. Each illustration is custom-generated to match your child and the specific scene in the story.

Account & Subscription Questions

Do I need an account to use BedtimeMe?

You can generate a free sample story without an account, but to save stories or purchase credits/subscriptions, you'll need to create an account. Creating an account is free and only takes a minute.

How do credits work?

Credits are used to generate stories. Each credit allows you to create one story. You can purchase credits in packs of 5, 10, or more, and they never expire. Credits provide a flexible pay-as-you-go option if you don't want a subscription.

What do the different subscription tiers include?

Our Basic subscription ($5.99/month) includes 5 basic stories per month. The Standard subscription ($9.99/month) includes 12 stories with illustrations per month. The Premium subscription ($19.99/month) includes 30 stories per month with all premium features including custom characters and narration options.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to the subscription benefits until the end of your current billing period.

Billing & Payment Questions

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. All payment information is encrypted and secured according to industry standards.

Are there any hidden fees?

No hidden fees! The prices listed on our pricing page are exactly what you'll pay. For subscriptions, you'll be billed the listed amount each month or year (depending on your billing cycle) until you cancel.

Do you offer refunds?

We offer refunds for subscription plans within 7 days of purchase if you're not satisfied with our service. For credit purchases, we can provide a refund if the credits haven't been used. Please contact our support team for assistance with refunds.

Is my payment information secure?

Yes, we use Stripe, a PCI-compliant payment processor, to handle all payments. Your payment information is never stored on our servers, and all transactions are encrypted using industry-standard SSL/TLS encryption.

Technical Questions

How long does it take to generate a story?

Basic stories typically take about 10-15 seconds to generate. Premium stories with illustrations may take 30-60 seconds, as each illustration is custom-generated for your story.

Can I access BedtimeMe on mobile devices?

Yes! BedtimeMe works on all modern devices including smartphones, tablets, laptops, and desktop computers. Our responsive design ensures a great experience regardless of screen size.

What browsers are supported?

BedtimeMe works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend keeping your browser updated to the latest version for the best experience.

Is my data and my child's information secure?

Yes, we take data privacy very seriously. We only collect the information necessary to provide our service, and we never share your data with third parties. All data is encrypted in transit and at rest. You can review our full Privacy Policy for more details.

Still Have Questions?

Our customer support team is ready to help you with any other questions you might have.

Contact Support